01 / UNDERSTANDING
“I thought we agreed.”
Shared words can hide different expectations. Check what each person understood before treating a conversation as a commitment.
A method for conversations that matter
One conversation
can change
everything.
Listen openly. Understand what you may be missing. Turn different perspectives into thoughtful decisions and responsible action.
THE OPEN DIALOGUE® METHODFor leaders, teams, and the conversations that shape their work.
The moments that matterA familiar conversation.
A familiar conversation.
A different way forward.
Open Dialogue® brings people and their perspectives into a conversation, checks what is understood, and uses what is learned to decide and act.
02 / PERSPECTIVE
“Nobody told me.”
Invite the people closest to the issue, including those whose experience or opinion challenges the preferred answer.
03 / FOLLOW-THROUGH
“What happens now?”
Turn the discussion into a clear decision, an owner, a next step, and a moment to check what changed.
The principle behind the practice
Different responsibilities.
Equal dignity.
No title puts a person above listening or beyond being wrong. Decisions still need an owner. Every participant deserves to be heard.
See how the seven practices work“A question matters only if the answer can influence what I do next.”Alex Toporovskiy
Choose how you learn
Put the method
into practice.
Explore the approach through the book and the seven practices, or work through your own situations with Alex.
Read & reflect
The story behind the method
Discover the experiences, mistakes, and conversations that changed how Alex listens and leads.
Explore the bookRehearse & apply
Work with Alex
Bring a real challenge. Practice the conversation, examine your assumptions, and develop a next step.
Start a conversation
Meet the person behind the method
“I learned by changing
my own approach.”
Alex Toporovskiy’s experience spans engineering, procurement, service operations, and leadership in global teams. Open Dialogue® grew from learning to question his own first answer.
Meet Alex